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Articles  by Anoova's Strategy and Leadership Practice, originally published in Wide Angle, our monthly guest column in Businessworld, India's largest-selling business magazine. Read the articles  

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Managing  the  Outsourcing  Relationship  Successfully 

Among our offerings, we also assist our clients in achieving better quality and lower costs from their existing operations - both as an outsourcer and as a vendor. 

The supply-side of IT outsourcing: the trend towards mergers, acquisitions and joint ventures
       The  first article explores the supply-side of the global IT outsourcing marketplace, reviewing the development of IT outsourcing since the late 1980s and early 1990s when cost savings were the fundamental argument for many outsourced deals. The author explains that, with the development of the market and wide adoption of outsourcing, external suppliers went on to offer additional value-added services that enhanced their appeal.

  To read the full article PDF, send a blank email to outsourcing@AnoovaConsulting.Biz and the download instructions will be delivered immediately to your inbox.

Note: This is an un-monitored email address. Please send your queries, comments and suggestions to feedback@AnoovaConsulting.Biz .

CEO interview: the InnoCentive model of open innovation
        The second article presents an interview with Darren J. Carroll, President and Chief Executive Officer of InnoCentive which connects a virtual global community of 50,000 qualified scientists with client companies seeking solutions to high-tech problems. The InnoCentive model allows its customers to tap into inexpensive solvers – scientists residing in Russia, China, India, the EU or North America. A seeker company posts problems anonymously on the InnoCentive Web site – the problem solvers submit solutions. The best one that fits the posted criteria is awarded payment.

  To read the full article PDF, send a blank email to outsourcing@AnoovaConsulting.Biz and the download instructions will be delivered immediately to your inbox.

Note: This is an un-monitored email address. Please send your queries, comments and suggestions to feedback@AnoovaConsulting.Biz .

IT outsourcing – managing the key asset
          The third article focuses on outsourcing in general rather than offshore outsourcing. The author emphasizes that the only real asset in most outsourcing arrangements is the collection of individuals who execute the terms of the agreement day-to-day. For vendors of outsourcing services, this is absolutely crucial and far more important in most instances than the supporting technologies or processes which are rendered useless without that staff.

  To read the full article PDF, send a blank email to outsourcing@AnoovaConsulting.Biz and the file will be delivered immediately to your inbox.

Note: This is an un-monitored email address. Please send your queries, comments and suggestions to feedback@AnoovaConsulting.Biz .

Performance monitoring and quality outcomes in contracted services
        The final (somewhat theoretical) article explores the challenges of quality control in contracted out services and develops a model that provides managers with a framework for improving performance and quality monitoring practices.

  To read the full article PDF, send a blank email to outsourcing@AnoovaConsulting.Biz and the download instructions will be delivered immediately to your inbox.

Note: This is an un-monitored email address. Please send your queries, comments and suggestions to feedback@AnoovaConsulting.Biz .

Coming Soon for Our Newsletter Subscribers

• Global outsourcing: effective functional strategy or deficient corporate governance?

• The rise of offshore outsourcing to India: Distinctive capabilities and low labor costs

• A framework for global IS outsourcing by application service providers

• The effects of global outsourcing strategies on participants’ attitudes and organizational effectiveness

• Death of the knowledge worker

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